Shipping & Returns
Shipping Policy
We ship to addresses across the United Kingdom. Once your order is placed, our team processes it within 1–3 business days. From dispatch, standard delivery typically takes 7–15 business days, though many items arrive sooner. All orders are sent via trusted international carriers with tracking provided wherever available, you’ll receive your tracking number by email as soon as your parcel leaves the warehouse.
Shipping costs are calculated at checkout based on the weight and size of your items. Any customs duties or import taxes that might rarely arise are the responsibility of the buyer, though we price our products to keep such occurrences unlikely. Delivery delays caused by postal service disruptions or customs checks are beyond our control, but we work hard to keep you updated. If your order hasn’t arrived within the estimated timeframe, just reach out to us at quettaby and we’ll sort it.
Return & Exchange Policy
You have 14 days from the day after you receive your item to change your mind and cancel your order for a full refund, no reason needed, as is your right under UK distance selling regulations. The item must be in a resellable condition (you’re welcome to inspect it as you would in a shop) and in its original packaging. Return shipping in this case is at your own cost, and we recommend using a tracked service so the parcel isn’t lost. Once we receive and check the goods, your refund (including standard delivery charges) will be issued within 14 days.
If something arrives faulty, not as described, or unfit for its purpose, we’ve got your back. Please email us at quettabyte@gmail.com with photos or a short video of the issue, and we’ll arrange a free replacement or a full refund (including all postage costs) whichever you prefer. Your legal rights under the Consumer Rights Act 2015 are fully respected. In many cases we’ll send you a replacement straight away without asking you to return the faulty item, because we believe hassle is the last thing a customer should deal with. Any refunds go back to your original payment method without unnecessary delay.